PokerChips Online is dedicated to providing our customers with the finest products and service. Should the situation arise that a purchase needs to be returned, please review the following information.

Returns for damage or defect

PokerChips Online makes every effort to secure all packages, but sometimes merchandise can be damaged during shipping. Merchandise damaged during shipping or found to be defective upon delivery should be reported to us within 24 hours of receipt. Contact us during normal business hours; we will arrange pickup, return and replacement.

Not satisfied

We want all our customers to be 100% satisfied with their purchase. If for any reason you are not satisfied, you may return your purchase within 14 days of receipt for a full refund less shipping charges. Please call our toll free number for return authorization. Merchandise must be returned in its original condition.

Back orders

We regularly stock every item we carry. Although every attempt is made to maintain adequate inventory of each product, occasionally we may run out of a certain item. In this event, we will give you the date our supplier expects the item to reach us. We will then offer you the following choices: canceling the out-of-stock item from your order, authorizing us to send you a partial order, or holding up your order until we receive the item in question. If you choose the partial shipment option, we will send the missing item to you at no additional freight charge.