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Orders
Do you offer rush services?
Yes, we do! We offer options for both rush production as well rush shipping...
What is your minimum order?
For custom poker chips, our minimum order is 100. For more questions, email us at [email protected]
What kind of packaging will my playing cards come in?
We include cellophane wrapping at NO additional cost; however, we offer white window tuck boxes as well as a fully customizable tuck box!
Do you offer both 300gsm Premium paper and 310gsm Casino Grade paper?
Yes, we do! The Premium is a smooth finish and the Casino grade is a linen finish.
What payment methods do you accept?
Visa, Mastercard, American Express, and ACH/Bank Wire
How do I reorder?
Reordering online is easy! Login to your account you have created and click, "View Orders". From there, you can click "Order Again"
What kind of packaging is used?
Our Poker Chips will come in a standard brown box with branding inside...
How do I find my tracking number?
Once your order has been processed through our system, you will be assigned a tracking number...
Can I get a sample before I order?
Yes. You can select "Sample Pack" for any Poker Chip...
Do you offer bulk discounts?
Yes! The more chips you order, the cheaper it is for you!
Design
Do you offer options for custom fronts & backs of the playing cards?
Yes, we have many standard options available, but we can also customize your project 100%, including both the cards and boxes!
How many colors can I use in my design?
For Poker Chips, you must use the same Poker Chip for every 100 ordered since that is the minumum order...
What poker chip styles and colors are available?
8-Stripe & Solid Edge Clay poker chip border color options are Grey, Black, Purple, Pink, Red, Orange, Yellow, Green, Blue, Baby Blue, Brown and Ivory...
Can I design front and back?
Yes, we have many standard options available...
What if I made a mistake on my design?
Email us at [email protected] so that we can fix the issue ASAP.
What are the poker chips made of and what size are they?
Clay poker chips are available in standard cirular 1.5" poker chip size.
Ordering
What is the minimum order quantity (MOQ)?
Minimum Order Quantites...
What poker chip shapes and sizes are available?
Clay poker chips are available in standard circular 1.5" poker chip size...
Design Tool
Can I change the poker chip color for a Template Design?
Yes! With our FREE tool, you have the flexibility to change the quantity, style...
Design Tool help
Design Tool not working correctly?...
The Design Tool isn't Working. Why?
If the design tool is not working properly or you are having issues, please send us an email at [email protected]...
How do I use the Advance Design Tool?
1. Check if the object you are tyring to edit is locked. Once selected, press the "Unlock" button on the right hand side...
Custom Artwork
How do I customize a poker chip online?
We have several templates that you can change the text field and photo. This is done from the right-hand size of the respective product page...
How do I purchase a Custom Design Package?
If you like a teamplate on the website, but want us to modify it for you project, click on the corresponding product to open the product page...
What are the size requirements for artwork?
If you require a blank template file for custom design, please email us at [email protected]...
Shipping
Do you offer rush services?
Yes, we do! We offer options for both rush production as well rush shipping...
What kind of packaging is used?
Our Poker Chips will come in a standard brown box with branding inside...
How do I find my tracking number?
Once your order has been processed through our system, you will be assigned a tracking number...
Marketing
Is there a discount code I can use?
Typically, we offer our discount codes to our VIP members who have joined our Newsletter...
Do you work with influencers?
Yes! To learn more, follow us on instagram and send us a message there!
Do you have an affiliate program?
Yes! To learn more, follow us on instagram and send us a message there!
Returns
How do I return an order?
Returns are not authorized for custom made products...
Can I cancel my order and get refunded?
Yes, you can cancel your order and get refunded, but..
Other
Where are your products manufactured and where do you ship from?
Our products are all printed in the USA. Our production facility is located in St. Petersburg, FL.