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Orders
Do you offer rush services?
Yes, we do! We offer options for both rush production as well rush shipping. Rush service is available when you order 300 chips or more. Overnight shipping is available for any chip count once the order has been processed. Simply select overnight priority when you place your order.
What is your minimum order?
For custom poker chips, our minimum order is 100. For more questions, email us at [email protected]
What kind of packaging will my playing cards come in?
We include cellophane wrapping at NO additional cost; however, we offer white window tuck boxes as well as a fully customizable tuck box!
Do you offer both 300gsm Premium paper and 310gsm Casino Grade paper?
Yes, we do! The Premium is a smooth finish and the Casino grade is a linen finish.
What payment methods do you accept?
Visa, Mastercard, American Express, and ACH/Bank Wire
How do I reorder?
Reordering online is easy! Login to your account you have created and click, "View Orders". From there, you can click "Order Again"
What kind of packaging is used?
Our poker chips will come in a standard brown box with branding inside. Our playing cards will include cellophane wrapping at NO additional cost, however, we offer white window tuck boxes as well as a fully customized tuck box.
How do I find my tracking number?
You will receive a tracking number via email that you used to place your order. If for some reason you did not receive a tracking number, please email us at [email protected]
Can I get a sample before I order?
Yes. You can select "Sample Pack" for any Poker Chip. Please note they do not have customization. Sample Pack contains random samples for evaluation only.
Do you offer bulk discounts?
Yes! The more chips you order, the cheaper it is for you!
Design
Do you offer options for custom fronts & backs of the playing cards?
Yes, we have many standard options available, but we can also customize your project 100%, including both the cards and boxes! (Our playing card decks are a 56 count)
How many colors can I use in my design?
For Poker Chips, you must use the same Poker Chip for every 100 ordered since that is the minimum order. Your designs however can be limitless. We print in full color for NO additional charge. For more information, please email at [email protected]
What poker chip styles and colors are available?
We currently have 6 design options available for chips.
- 8-Stripe
- Trio
- Multi
- Solid
- Cinque
Colors include Grey, Black, Purple, Pink, Red, Orange, Yellow, Green, Blue, Light Blue, Brown and Red/White/Blue
For more clarification or other questions, please email us at [email protected]
- 8-Stripe
- Trio
- Multi
- Solid
- Cinque
Colors include Grey, Black, Purple, Pink, Red, Orange, Yellow, Green, Blue, Light Blue, Brown and Red/White/Blue
For more clarification or other questions, please email us at [email protected]
Can I design front and back?
Yes, we have many standard options available, but we you can customize your project 100%, including both front and back. For playing cards you can also design the box.
What if I made a mistake on my design?
Email us at [email protected] so that we can fix the issue ASAP.
What are the poker chips made of and what size are they?
Clay poker chips are available in standard circular 1.5" poker chip size.
Ordering / Returns
What is the minimum order quantity (MOQ)?
| Clay Poker Chips: | 300 Chips |
| 39mm Ceramic Poker Chips: | 300 Chips |
| 45mm Ceramic Poker Chips: | 250 Chips |
| 51mm Ceramic Poker Chips: | 100 Chips |
| 63.5mm Ceramic Poker Chips: | 100 Chips |
| Poker Chip Sets: | 1 Set |
| Poker Chip Cases: | 1 Case |
| Playing Cards: | 100 Decks |
What poker chip shapes and sizes are available?
Clay poker chips are available in standard circular 1.5" poker chip size.
Ceramic poker chips are available in Ovals, Pentagons, Octagons, Dog Tags, Rounded Rectangles, and 1.5”, 1.75", 2” and 2.5” Circles.
How do I return an order?
Returns are not authorized for custom made products. If you feel there has been a mistake or error with your order, please reach out us ASAP at [email protected] so that we can correct any issues.
Can I cancel my order and get refunded?
Yes, you can cancel your order and get refunded, but ONLY if your order has not been made. Once the order has been made we can no longer offer a refund or cancel your order.
Design Tool
Can I change the poker chip color for a Template Design?
Yes! With our FREE tool, you have the flexibility to change the quantity, style, and color among other options by selecting the corresponding drop-down.
Design Tool help
Design Tool not working correctly?
Send us a Live Chat message or Contact Us. We will be happy to assist with your design!
If you would like to customize the design more than the Product page allows, click "Customize More" to use our Design Tool that gives full editing capability over all of the design elements within the template.
- Tips for using the advanced Design Online Tool:
-Check if the object you are trying to edit is locked. Once selected, press the “Unlock” button on the right hand side.
-Check if the object is behind one or more other objects, this can make it difficult to select the bottom object(s).
-The best way to change the background color or texture is to select the “Background” button on the left hand side (note this will generally not overwrite assigned image layers such as "Your Logo").
-Do not copy/paste text objects to create duplicates, this can cause display errors.
-To create curved text: Create a regular text object and align it to center (alignment tool is below the font size), then select "Curved Text" to create a Text Path. You can now change the Radius of the Curved Text Path, or reverse the Arc by selecting "Reverse Arc".
Be sure to check the Clip Art gallery for useful images, shapes and backgrounds for your custom poker chip design!
The Design Tool isn't Working. Why?
If the design tool is not working properly or you are having issues, please send us an email at [email protected].
If you would like to customize the design more than the Product Page allows, click "Customize More" to use our Design Tool that gives full editing capability over all of the design elements within the template.
If you would like to customize the design more than the Product Page allows, click "Customize More" to use our Design Tool that gives full editing capability over all of the design elements within the template.
How do I use the Advance Design Tool?
Check if the object you are trying to edit is locked. Once selected, press the "Unlock" button on the right-hand side.
Check if the object is behind one or more other objects, this can make it difficult to select the bottom object(s).
The best way to change the background color or texture is to select the "Background" button on the left-hand side (note this will generally not overwrite assigned image layers such as "Your Logo").
DO NOT copy and paste text objects to create duplicates, this can cause display errors.
To create curved text, create a regular text object and align it to center (alignment tool is below the font size), then select "Curved Text" to create a Text Path. You can now change the Radius of the Curved Text Path, or reverse the Arc by selecting "Reverse Arc".
Check if the object is behind one or more other objects, this can make it difficult to select the bottom object(s).
The best way to change the background color or texture is to select the "Background" button on the left-hand side (note this will generally not overwrite assigned image layers such as "Your Logo").
DO NOT copy and paste text objects to create duplicates, this can cause display errors.
To create curved text, create a regular text object and align it to center (alignment tool is below the font size), then select "Curved Text" to create a Text Path. You can now change the Radius of the Curved Text Path, or reverse the Arc by selecting "Reverse Arc".
Be sure to check the Clip Art gallery for useful images, shapes, and backgrounds for your Custom Poker Chip Designs.
Custom Artwork
How do I customize a poker chip online?
We have several templates that you can change the text field and photo. This is done from the right-hand size of the respective product page.
To customize the design further click on "Customize More" which will allow you to adjust, add, or remove design elements for that template.
Be sure to make changes to both the front and back sides as well as the edge of the poker chip if applicable. (Custom edge printing is available on ceramic poker chips. but not on clay poker chips).
For more help with your design, select a Professional Design Package Option or contact us at [email protected]
To customize the design further click on "Customize More" which will allow you to adjust, add, or remove design elements for that template.
Be sure to make changes to both the front and back sides as well as the edge of the poker chip if applicable. (Custom edge printing is available on ceramic poker chips. but not on clay poker chips).
For more help with your design, select a Professional Design Package Option or contact us at [email protected]
How do I purchase a Custom Design Package?
If you like a template on the website, but want us to modify it for you project, click on the corresponding product to open the product page. Choose a Quantity, then check the box for "Professional Design" under "Design Options".
If you contact us via email at [email protected] please have these materials and information ready:
1. Product Type & Quantity
2. Shipping Instructions & Requirements
3. Requested in hands Date & Requirements
4. Completed Artwork or Artwork Design Instructions
If you contact us via email at [email protected] please have these materials and information ready:
1. Product Type & Quantity
2. Shipping Instructions & Requirements
3. Requested in hands Date & Requirements
4. Completed Artwork or Artwork Design Instructions
What are the size requirements for artwork?
If you require a blank template file for custom design, please email us at [email protected]
The total printable (with diameter) area for Clay Poker Chips with 8-Stripe or Solid Edge predetermined borders is 1.3091 inches. Please keep any test or important graphics within the center 1.2164 inch diameter safety area.
If you have purchased a Professional Design Package, the Poker Chips design team will ensure your artwork meets the required dimensions for you prroduct - but you may be asked to provide different file formats, output resolutions, or other items.
The total printable (with diameter) area for Clay Poker Chips with 8-Stripe or Solid Edge predetermined borders is 1.3091 inches. Please keep any test or important graphics within the center 1.2164 inch diameter safety area.
If you have purchased a Professional Design Package, the Poker Chips design team will ensure your artwork meets the required dimensions for you prroduct - but you may be asked to provide different file formats, output resolutions, or other items.
Marketing
Is there a discount code I can use?
Typically, we offer our discount codes to our VIP members who have joined our Newsletter. Other discount codes are displayed on the site during promotional events. Make sure to sign up for our newsletter to get all exclusive offers.
Do you work with influencers?
Yes! To learn more, click here to follow us on Instagram and send us a message there!
Do you have an affiliate program?
Yes! To learn more, click here to follow us on Instagram and send us a message there!
Other
Where are your products manufactured and where do you ship from?
Our products are all printed in the USA. Our production facility is located in St. Petersburg, FL.